Privacy Policy
DS Travelsrilanka is committed to protecting your information by handling it responsibly and safeguarding it using appropriate technical, administrative and physical security measures.
The privacy notice below explains what information we gather about you, what we use it for and who we share it with. It also sets out your rights and who you can contact for more information or queries.
1. DS travelsrilanka our company
The data controller in respect of our website is DS Travelsrilanka [www.dstrsvelsrilanka.com] (company registration number: NCP/NPE/007083) No.618, New Kandy Road, Kudanekumkulama Anuradhapura, Sri Lanka.
2. Can you contact for privacy questions?
If you have questions or comments about this Privacy Policy or how we handle personal data, please direct your correspondence to:
DS Travelsrilanka [www.dstrsvelsrilanka.com] (company registration number: NCP/NPE/007083) No.618, New Kandy Road, Kudanekumkulama Anuradhapura, Sri Lanka. Or you can email to us on info@dstravelsrilanka.com
3. How do we collect personal data?
When you send an email to the email address displayed on our website or to a member of the DS Travelsrilanka team, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Tour Inquiry
When you contact us using our contact form on our website or meet a member of the DS Travelsrilanka team in person, we collect your name, Contac number, email address, date of, reference details, family details etc as mentioned on section below.
If you do not provide the mandatory information required by our Tour inquiry form on our website, you will not be able to submit the Tour inquiry form and we will not receive your enquiry.
Phone [WhatsApp]
When you contact us
By phone, we collect your phone number and any information provided to us during your conversation with us. We do not record phone calls.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
4. What categories of personal data do we collect?
We may obtain the following categories of personal data about individuals through direct interactions with us, or from information provided through client engagements, from applicants, our suppliers and through other situations including those described in this Privacy Policy.
Personal data. Here is a list of personal data we commonly collect to conduct our business activities.
Sensitive personal data. We typically do not collect sensitive or special categories of personal data about individuals.
- Adverse information about potential or existing clients and applicants that may reveal criminal convictions or offences information.
5. What lawful reasons do we have for processing personal data?
We may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services:
- Contract – We may process personal data in order to perform our contractual obligations.
- Consent - We may rely on your freely given consent at the time you provided your personal data to us.
- Legitimate interests – We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced. These include:
- Delivering services to our clients – To deliver the professional services our clients have engaged us to provide.
- Direct marketing – To deliver timely market insights and specialty knowledge we believe is welcomed by our business clients, subscribers and individuals who have interacted with us.
- Legal obligations and public interests – We may process personal data in order to meet regulatory and public interest obligations or mandates.
6. Right to complain
If you wish to raise a complaint about how we are using your information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, you can contact us by:
- Writing to : Data Protection Officer, No.618, New Kandy Road, Kudanekumkulama Anuradhapura, Sri Lanka.
- sending an email to info@dstravelsrilanka.com
TERMS AND CONDITIONS FOR ONLINE PAYMENTS
Introduction:
These terms and conditions apply to the User who uses the Online Services provided for any Payment made to DS Travelsrilanka Travel Management. Kindly read these Terms and conditions carefully. By authorizing a payment to DS Travelsrilanka through the Online payment service ("the service"), it would be treated as a deemed acceptance to these Terms and conditions. DS Travelsrilanka reserves all the rights to amend these terms and Conditions at any time without giving prior notice. It is the responsibility of the User to have read The terms and conditions before using the Service.
Key terms:
The following is a summary of the key terms of this service:
- Payment(s) through this Service may only be made with a Credit Card or Debit card.
- Before using this Service, it is recommended that the user shall make necessary enquiry
- About the charges or fees payable against the Credit/Debit card used from Credit Card or The Debit Card service provider i.e. the respective Bank.
- The credit card information supplied at the time of using the service is processed by the Payment gateway of the service provider and is not supplied to DS Travelsrilanka. It Is the sole responsibility of the User of the service to ensure that the information entered? In the relevant fields are correct. It is recommended that you take and retain a copy of The transaction for record keeping purposes, which might assist in resolution of any Disputes that may arise out or usage of the service
- The Customer agrees, understands and confirms that his/ her personal data including Without limitation details relating to debit card/ credit card transmitted over the Internet May be susceptible to misuse, hacking, theft and/ or fraud and that DS Travelsrilanka Or the Payment Service Provider(s) have no control over such matters.
- The service is provided using a payment gateway service provider through a secureWebsite. However, neither the payment gateway service provider nor the DS Travelsrilanka gives any assurance that the information so provided online by a user is Secure or may be read or intercepted by a third party. DS Travelsrilanka does not Accept or assume any liability in the event of such unauthorized interception, hacking or Other unauthorized access to information provided by a user of the service.
- DS Travelsrilanka and/or the Payment Service Providers shall not be liable for any Inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) The transmission or delivery of any such data, information or message; or (c) any loss or Damage arising from or occasioned by any such inaccuracy, error, delay or omission, Non-performance or interruption in any such data, information or message. Under no Circumstances shall the DS Travelsrilanka and/or the Payment Service Providers, its Employees, directors, and its third party agents involved in processing, delivering or Managing the Services, be liable for any Direct, indirect, incidental, special or consequential damages, or any damages whatsoever, Including punitive or exemplary arising out of or in any way connected with the provision of Or any inadequacy or deficiency in the provision of the Services or resulting from Unauthorized access or alteration of transmissions of data or arising from suspension or Termination of the Service.
- The Customer agrees that DS Travelsrilanka or any of its employees will not be held Liable by the Customer for any loss or damages arising from your use of, or reliance upon the Information contained on the Website, or any failure to comply with these Terms and Conditions Where such failure is due to circumstance beyond DS Travelsrilanka reasonable control.
Debit/Credit Card Details:
- The Customer agrees that the debit/credit card details provided by him/ her for use of theAforesaid Service(s) must be correct and accurate and that the Customer shall not use a Debit/ credit card, that is not lawfully owned by him/ her or the use of which is not Authorized by the lawful owner thereof. The Customer further agrees and undertakes to Provide correct and valid debit/credit card details.
- The Customer may pay his/ her fees to DS Travelsrilanka by using a debit/credit card.The Customer warrants, agrees and confirms that when he/ she initiates a payment Transaction and/or issues an online payment instruction and provides his/ her card details:
The Customer is fully and lawfully entitled to use such credit / debit card, for Such transactions;
The Customer is responsible to ensure that the card details provided by him/ her Are accurate;
The Customer authorizes debit of the nominated card for the Payment of fees selected by such Customer along with the applicable Fees. The Customer is responsible to ensure that sufficient credit is available on the Nominated card at the time of making the payment to permit the Payment of the Dues payable or fees dues selected by
Refund
1. Refund Policy:
The following conditions apply to tours, including both group and private tours:
A 95% refund is available for cancellations made more than [30] days prior to the start of the tour, providing flexibility for last-minute changes.
A. 90% refund is available for cancellations made between [05-29] days before the tour starts, allowing for some recovery of costs.
An 80% refund is available for cancellations made between [02-05] days before the tour starts, allowing for some recovery of costs.
1.2 Refund Process:
Refund requests must be submitted to [DS Travelsrilanka] in writing. Upon approval, refunds will typically be processed within [14-21] business days.
B. Refund for Cancellations Initiated by [DS Travelsrilanka]
In the unlikely event that [DS Travelsrilanka] has to cancel a booking due to circumstances beyond our control, we have put measures in place to protect our customers. These situations may include airline strikes, hotel closures, or natural disasters. Our policy is designed to offer the following options:
Full Refund: Customers will receive a 100% refund for any cancellations initiated by [DS Travelsrilanka]. We believe it is important to prioritize our customers’ financial interests in such circumstances.
Alternative Arrangement: Where feasible, [DS Travelsrilanka] will strive to provide an alternative booking of equal or higher value at no additional cost to the customer. This could include rebooking for different dates, locations, or even upgraded Tour Packages.
Travel Credit: Customers can opt to receive travel credit equivalent to 110% of their original booking value for future travel with [DS Travelsrilanka]. This credit will be valid for [18 months] from the cancellation date, allowing customers the flexibility to plan future trips without the worry of losing their investment.
C. Non-Refundable Services
Certain services and fees are explicitly designated as non-refundable. Travel Insurance Premiums: Premiums paid for travel insurance are non-refundable once the policy is issued. Customers are encouraged to carefully review their insurance options prior to purchase.
Non-Refundable Deposits: Certain bookings may require non-refundable deposits, particularly during peak seasons. These deposits will be clearly indicated at the time of booking, ensuring that customers are fully aware of the terms.
III. Exceptional Circumstances
A. Medical Emergencies
If a customer is unable to travel due to a medical emergency, [DS Travelsrilanka] aims to provide a supportive approach to refunds. In such cases, the following terms apply:
A full refund may be available, provided that the customer submits a certified medical certificate detailing the nature of the emergency. This ensures that we can validate the request appropriately.
Customers must submit their cancellation request at least [7] days before the departure or check-in date to qualify for this refund. We understand that emergencies can arise unexpectedly, and we are committed to addressing these situations compassionately.
Refunds under this provision are assessed on a case-by-case basis, as we aim to provide fair treatment for our clients. If a full refund is not possible, we may offer travel credits that can be used towards future bookings, thereby giving customers flexibility in their travel plans.
B. Visa Denial
In the unfortunate event that a customer’s travel plans are disrupted due to visa denial, we have established a clear policy to address such situations:
A full refund may be granted if the visa denial is communicated to [DS Travelsrilanka] at least [14] days before the planned departure date. This timeline is crucial for us to mitigate potential losses associated with the cancellation.
Customers must provide proof of visa denial from the relevant embassy or consulate to ensure that we can process the refund efficient.
